Voicent IVR Studio application was designed to deliver a high quality caller experience for any organization by simplifying business integration and increasing flexibility. IVR Studio ensures professional and interactive communication with your callers and quicker resolution of issues.
Based on internet standard, Voicent IVR Studio is open and extensible, and it allows customers to integration with existing website and incorporate custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique customer business needs.
Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership. Ideal inbound IVR solution for your business or organization.
· Point-and-click call flow design
· Deployed on any PC
· Transfer call to any phone, such as your cell phone
· Interactive touch tone response
· Speech command response
· Automatically convert text to speech
· Easy integration with your website
· Developer feature) Integrate with any program through Java
· Support single phone line or multiple phone lines
· Natural Text-to-speech engine for playing any text over the phone
· Requires Voicent TelephonyCRM) Answer call with different IVR application based on caller ID.
Requirements:
· Voice Modem connected to your PC
· Voice Gateway 5
· Java Platform 1.4
Limitations:
· Include Voicent ad message in each call
· Limit to 5 elements